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Shop HON Furniture at iBuyOfficeSupply and Save | Authorized Dealer | Volume Discounts Available!

Frequently Asked Questions

  1. Coupons & Offers
  2. Do you accept Purchase Orders?
  3. iBuyOfficeSupply.com Low Price Guarantee?
  4. Are you Tax Exempt?
  5. Do you offer a Volume Price Quote?
  6. What are your shipping policies and charges?
  7. Our Methods of Payment?
  8. MSDS Sheets
  9. Credit Card not working during Checkout?
  10. Do you ship Internationally?
  11. Where do you charge Sales Tax?
  12. Canceling an Order

Answers...

  1. Coupons & Offers

    Minimum shopping cart values and coupon terms must be met, excluding shipping and tax, before coupons may be applied. Coupons must be entered at time of purchase and may not be combined with other offers, previous purchases, purchase orders (POs), custom quotes, or Sale-Priced items. One use per customer.

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  2. Do you accept Purchase Orders?

    iBuyOfficeSupply accepts purchase orders with a minimum of $500 from various agencies such as:

        - Government Entities
        - Public Schools
        - Fortune 500 companies

    Purchase Orders must meet certain qualifications to be accepted:

    - Minimum of $500
    - Must have an Email Address, Contact Name and Contact Telephone Number.
    - Must be a physical purchase order (we cannot accept a printed shopping cart as a PO and they can't be done by phone).  Fax to 952-881-7843.

    Purchase orders are subject to acceptance by iBuyOfficeSupply.com. Coupons may not be applied to purchase orders.

    Purchase orders are not accepted from individuals.

    Presentation of a purchase order to iBuyOfficeSupply.com is acceptance of our Net 15 terms.

    If you have questions please feel free to contact us at 866-568-0524.




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  3. iBuyOfficeSupply.com Low Price Guarantee?

    Our industry veteran buyers review our competitors' pricing to make sure our customers receive the best prices available on the internet. However, if you still find a lower price (see next paragraph) from another (reputable) online merchant, we will match that price to earn your business.

    Low Price Guarantee applies to all purchases. Comparisons must be based on products that are identical model and are new and are currently available in stock from our competitors. The price for comparison should be the total price, including the cost of the same product and quantity, plus sales tax, shipping and handling charges and any fuel surcharges or flat rate shipping charges. (Please note that our customers pay no sales tax, except in Minnesota, Tennessee and California.) Any special promotions, loyalty points, free offers, and special payment terms to do not qualify for price comparison.  Please note that there are many online retailers that do not provide the customer service, quick delivery, and respected business reputation, so we do not match pricing for such companies. We reserve the right to refuse to compare to certain online sellers.

    There are many online sellers that display great product prices, but shipping charges are often added and shipments take several days and even weeks to arrive. Try us, you will not be disappointed! Our goal is to earn your business every time you order.

    Contact us at [email protected] with the Item Numbers(s), Quantity, and a Link to the competitors page showing their product and price.

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  4. Are you Tax Exempt?

    Do you represent an organization not required to pay sales tax?  Please follow the steps below.

    If your organization is in Minnesota, Tennessee or California, you must follow these steps:before ordering:

    1) Create an iBuyOfficeSupply.com account by clicking "Sign In" at the top of any page.
    2) Call or email us with your Username BEFORE ordering so we can mark your account as Tax Exempt.  
    3) Fax a copy of your tax exempt certificate to us at 952-881-7843.

    Once completed your account will be permanently noted as "tax exempt" for all future orders.

    All other states are already considered tax exempt and no sales tax is collected.

    Questions?  1-866-568-0524 or [email protected]

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  5. Do you offer a Volume Price Quote?

    Yes, we do!

    If you are ordering $500 or more of the same product we may be able to offer a quantity discount for you (i.e. 100 or more of a $6.00 item).  Send us an email with this information:

        - Item Number - We'll need the item number for the product you'd like a quantity quote for.  This is found on any product page.
        - Quantity - How many are you looking to purchase?
        - Time Frame - When do you need them?  This is important.  Depending on a number of factors we may be able to get a better price for you if we have the time to order from the manufacturer.  If your need is not immediate (within the next few days), this could save you money.
        - Special Requirements - Depending on the item, are there special delivery issues we need to know about?

    Along with those questions, we need your:

        Name
        Contact Phone and Email
        Organization

    Email us at:  [email protected]

    We'll do our best to help.  In most cases we'll get back to you the same day, next business day worst case.

    Thank you for the opportunity to help.

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  6. What are your shipping policies and charges?


    Office Supply and Furniture Orders


    Free Shipping on most orders over $75.

    If your order is over $75 and ships via UPS, there is no shipping charge.  If your order is under $75 and ships UPS, we charge a flat rate of $9.95.

    Products that cannot ship via UPS such as fire files, furniture and oversized items (chair mats, for instance), do not qualify for free shipping.  They will ship via common carrier/freight.

    Questions?  Email us!

    All Freight (non UPS) orders are charged the following:

    $67.99 for the first freight item, $18.99 for each additional freight item.  These are "dock to dock" shipments which does not include inside delivery, a lift gate (if needed) or additional services such as set up.  When ordering freight items please let us know you do not have a dock or will need any of those additional services and we will contact you for additional information and will quote a price.  Contact us at [email protected] Lift gate service can be added to any common carrier shipment. The charge for a lift gate delivery is $90 regardless of how many items are on the order. If you would like lift gate service let us know and we can add it to an order. It is best to call us or email us prior to order placement to inform that you will need a lift gate delivery.

    The time to allow for delivery can be seen on a product page but a good guideline is between 3-14 days (with exceptions based on the manufacturer).  If there is a concern over delivery time please contact us before ordering to be sure we can meet your expectations.

    Questions?  Email us!

    Where do we ship to?

    We ship to the contiguous 48 United States.

    Where do we NOT ship to?

    We do not ship to Alaska, Hawaii, Guam, Puerto Rico, APO/FPO addresses.  We cannot ship to PO Boxes.  Orders placed with PO Boxes as the Delivery Address will be delay as we attempt to contact you for a street address. We cannot use the U.S. Postal Service. Our suppliers use UPS for small package shipments only.

    When will my order arrive?

    In most cases your order will arrive within 24-72 hours.  

    Some products ship direct from the manufacturer and will take additional time.  Shipping direct from the manufacturer is how we're able to offer the discount prices we do.  Some of those include:

        * Acroprint
        * Acco including Quartet, GBC, Swingline shredders
        * Balt
        * Basyx
        * Bretford
        * Fellowes
        * FireKing
        * GBC
        * Ghent
        * Global
        * HSM
        * HON
        * Iceberg
        * Latham Time Clocks
        * Martin Yale 
        * Mayline
        * Nightingale
        * OfficeStar
        * Pyramid
        * Quartet
        * Safco
        * Sentry
        * Screenflex
        * Tennsco
        * Virco

    Each of these manufacturers have their own shipping times but in most cases they ship within 3-5 days of receipt of the order.  Please allow 7-14 days for delivery.

    How do we ship our orders?

    When you see a UPS logo on a product page you'll know it's shipping via United Parcel Service.  All others ship via common carrier.

    Delivery Details

    Orders placed before 2:00 pm (your local time zone), Monday through Friday, paid with credit card without complications are normally shipped the same day via UPS. Utilizing our national distribution network, orders ship from the distribution centers nearest the shipping address. Most customers will receive their UPS shipments the following week day.  Because of stock issues, on occasion an order will need to be shipped from a warehouse other than the one closest to you.  This can cause a delay in delivery by a  few days.  This does not affect when it is shipped, just that it may take a few more days to get to you.

    Payment complications can include: different shipping and billing addresses, billing information inconsistent with what's on the credit card record, and orders that can't be verified by phone.

    Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day.

    Please note, overnight delivery is not guaranteed, is not available in all areas, and may be delayed due to inclement weather, stock availability or products unable to be shipped via UPS.

    Common Carrier Deliveries to Business Addresses:

    Common Carrier deliveries are dock to dock only and do not include lift gate and inside delivery without extra charge.  Drivers will bring your delivery to the rear of the truck but it is your responsibility from that point forward. We can arrange for inside delivery and/or assembly in some areas for an additional charge.  If you’d like more information about these services contact us at (866) 568-0524 or via email at [email protected]. If you email please include the items you are interested in purchasing, by manufacturer part number, quantities, and the situation we’ll be delivering into. example, does building have elevator, is elevator large enough to carry furniture, etc.
    Lift gate service can be added to any common carrier shipment. The charge for a lift gate delivery is $90 regardless of how many items are on the order. If you would like lift gate service let us know and we can add it to an order. It is best to call us or email us prior to order placement to inform that you will need a lift gate delivery.


    Common Carrier deliveries cannot be scheduled for a specific time.  We can request that the delivery company call you before delivery.  Someone must be available during normal weekday business hours (generally 8 am to 5 pm) to accept and sign for the delivery as a signature is required.

    IMPORTANT NOTICES:


        * You MUST note any delivery damage on the delivery ticket or bill of lading.  It is best to completely inspect delivered products while the driver is present, before signing for the delivery.  If there is severe damage please contact us immediately so we can handle it at that time.
        * It is very important that you keep all shipping and packing materials.  We cannot accept returns (for replacement or credit) that do not have all original packaging.

    Common Carrier Deliveries to Home Addresses:

    Inside deliveries via common carrier are not available to residential or home office addresses. 
    Drivers will bring your delivery to the rear of the truck but it is your responsibility from that point forward. We can arrange for inside delivery and/or assembly in some areas for an additional charge.  If you’d like more information about these services contact us at (866) 568-0524 or via email at [email protected].  In you email please include the items you are interested in purchasing, by manufacturer part number, quantities, and the situation we’ll be delivering into. example, does building have elevator, is elevator large enough to carry furniture, etc.
    Lift gate service can be added to any common carrier shipment. The charge for a lift gate delivery is $90 regardless of how many items are on the order. If you would like lift gate service let us know and we can add it to an order. It is best to call us or email us prior to order placement to inform that you will need a lift gate delivery.



    Common Carrier deliveries cannot be scheduled for a specific time.  We can request that the delivery company call you before delivery.  Someone must be available during normal weekday business hours (generally 8 am to 5 pm) to accept and sign for the delivery as a signature is required.

    IMPORTANT NOTICES:


        * You MUST note any delivery damage on the delivery ticket or bill of lading.  It is best to completely inspect delivered products while the driver is present, before signing for the delivery.  If there is severe damage please contact us immediately so we can handle it at that time.
        * It is very important that you keep all shipping and packing materials.  We cannot accept returns (for replacement or credit) that do not have all original packaging.

    Home deliveries are not available in some rural areas of the United States.  If this is the case with your order we will contact you.

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  7. Our Methods of Payment?

    iBuyOfficeSupply.com is happy to accept American Express, VISA, MasterCard, Discover, and Paypal. We can accept a credit card with an address outside the U.S. Call us at 866-568-0524 for this type of payment.

    Payments via Paypal's E-Check service will be shipped once we are notified by Paypal that the check has cleared.  This can take between 3-5 business days.  This is only for Paypal's E-Check service, not normal Paypal orders.

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  8. MSDS Sheets

    A Material Safety Data Sheet (MSDS) is a document that gives detailed information about the nature of a chemical, such as physical and chemical properties, health, safety, fire, and environmental hazards of a chemical product. Some companies require these on hand to comply with local and federal laws.

    Search for your Material Safety Data Sheets click here.

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  9. Credit Card not working during Checkout?

    Other than when a credit card is declined for obvious reasons there might be times when it's a simple fix.  Often the easiest thing to check is your Bill To address.  Make sure that your Bill To address matches what is on your credit card statement.  If you're having the order shipped to a location other than the one listed on the credit card statement, make sure everything in the Bill To fields are correct.

    If you run into problems please do not hesitate to contact us at 866-568-0524.  We'll work with you to try and resolve the issue.

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  10. Do you ship Internationally?

    Yes!

    iBuyOfficeSupply.com has partnered with a trusted third-party company, International Checkout to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred into an International Checkout shopping cart. You may pay with international credit cards, PayPal and bank wire transfers. International Checkout will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to: International Checkout Customer Service.
     
     

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  11. Where do you charge Sales Tax?

    iBuyOfficeSupply.com collects sales tax on all taxable orders shipped to the states of Minnesota and California.

    Important note for our friends in California
    We are not located in California. We ship from warehouses located within the state and they require collection of sales tax. We collect sales tax at the statewide sales tax rate of 7.25%.  This arrangement is what has been agreed to with the state of California and is not something we can change or alter. As with any other state if you are tax exempt all we need is your tax exempt certificated in order to exempt your purchases from sales tax. This can be done to your profile in our system, so every time you order when you have logged in with your user ID and password your orders will not be taxed. This is if you have provided the certificate and instructed us to set up your profile as tax exempt.

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  12. Canceling an Order

    UPS and Common Carrier trucks leave our warehouses all throughout the day.  Because we are committed to processing your orders quickly, orders may already have been processed and shipped within just minutes of being placed.

    If you place an order and need to cancel please be aware that it may have already shipped.  Trucks cannot be recalled and orders, once on those trucks, will be delivered.  If your order has already shipped you will be responsible for all freight charges.  We will try very hard to stop any shipment if we can because we believe in good customer service.

    Any request to cancel an order must be made via email allowing us a written record of your request.

    If you refuse shipment on UPS orders for the purposes of canceling an order you will not be credited back for the shipping charge.

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